Privacy Policy

Effective Date: January 1, 2026

NextGen Floor Solutions Thailand ("we", "us", or "our") is committed to protecting your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Data Controller

NextGen Floor Solutions Thailand is the data controller responsible for your personal data. You can contact us regarding any data protection matters at:

2. Information We Collect

We collect personal data that you voluntarily provide to us when you:

• Fill out our contact or quote request form
• Send us an email or message via WhatsApp or LINE
• Upload project photos for assessment

Types of data collected:

• Name and contact details (email address, phone number)
• Company name and job title
• Project details and descriptions
• Photographs of floors or facilities you upload
• Technical data such as browser type, IP address, and pages visited (collected automatically via cookies and analytics)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide quotes for our floor restoration services
• To assess project requirements based on information and photos you provide
• To communicate with you about our services, including follow-ups and scheduling
• To improve our website, services, and customer experience
• To comply with legal obligations under Thai law

Legal basis: We process your data based on your consent (provided when you submit our contact form), legitimate business interests, and legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist us with website hosting (Cloudflare), email services, and business operations
• Our technology partner Dr. Schutz (Germany) when technical consultation is required for your project
• Government authorities when required by Thai law or regulation

International transfers: Some of our service providers operate outside Thailand. When your data is transferred internationally, we ensure appropriate safeguards are in place as required by the PDPA.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for a period of 3 years after your last interaction with us. Project photos and assessment data are retained for 5 years for warranty and reference purposes. After these periods, your data is securely deleted or anonymized.

6. Your Rights Under the PDPA

Under Thailand's PDPA, you have the following rights:

• Right to access — Request a copy of the personal data we hold about you
• Right to correction — Request that we correct any inaccurate or incomplete data
• Right to deletion — Request that we delete your personal data, subject to legal obligations
• Right to restriction — Request that we limit how we use your data
• Right to data portability — Request your data in a structured, commonly used format
• Right to object — Object to certain types of data processing
• Right to withdraw consent — Withdraw your consent at any time without affecting prior processing

To exercise any of these rights, please contact us at sales@nextgenfloors.co.th. We will respond to your request within 30 days.

7. Cookies and Tracking

Our website uses essential cookies required for the site to function properly, including locale preferences. We do not currently use advertising or third-party tracking cookies. Our website is hosted on Cloudflare, which may collect basic analytics data such as page views and visitor geography.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including HTTPS encryption for all data transmission, secure cloud hosting via Cloudflare, and access controls limiting data access to authorized personnel only.

9. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under the age of 20 without parental consent, as required by the PDPA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Last updated: January 1, 2026